Returns Policy

You may return new, unpersonalized, unopened items within 30 days of delivery for a full refund, less the cost of shipping.

Personalized items can be returned for the following reasons only:

1. They are incorrectly printed due to an error on our part
• Printing errors due to an error on the approved "preview graphic" are not covered - Please be sure your "preview graphic" is correct before approving
2. Damage during shipping
   

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We use OPAS to ship our products internationally.  See who they are and how they work.

International customers, we now ship internationally using package forwarding from OPAS!

Click here for instructions on ordering from our website using OPAS.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.